FREQUENTLY ASKED QUESTIONS

We strongly believe in simplicity, hence the site was designed with that in mind. Below you will find answers to some of the most common questions. Should you not find the answer you are looking for, please get in touch with us via contact us form.

Language

What English language skills will I learn?

We understand that you are busy people. If you are going to learn English, it has to be a lot of fun and include interesting subjects. We think we've done this better than anyone. The central focus is on Grammar (Tenses, especially) - don't worry this is a lot of fun too - and reading. This is the best way, we think, to improve your English. As for pronunciation, we've got that covered too with a load of video and audio options available to you.

What if I'm a complete beginner?

If your English language skills are very basic, this course may not be for you - yet!

What if I just want to improve my existing English skills?

Then this course is definitely for you. It's designed for people at beginner/intermediate level and progresses from simple tasks to more difficult ones. Even if your English is quite good, there will be plenty of lessons for you to learn from too.

Will I get feedback from you?

We will provide feedback via the forum. Within the forum, students at different levels can provide support to one another and we'll be there too. We'll also use this information to make the material the way you want it in the future.

Will I get feedback on my work?

We need to know that you've grasped simpler tasks before moving on to more difficult ones. You won't get individual feedback, but we've built testing into each part to ensure you progress with confidence. And, of course, you can use the forum.

Can I communicate with other students?

Absolutely! To get the best out of this course we encourage you to engage with others via our "Community Forum" as much as you can.

What if I want to study and learn on my own?

No problem. We think that you'll learn more quickly and effectively by engaging with others, but we're confident that using the Learning Environment on its own will still lead to success.

Technical

What equipment do I need to study online?

A computer with an internet connection - that's it. If you want to do some work while travelling, on holiday ... the site will work brilliantly on your tablet or smartphone too.

Do I have to have lots of techical knowledge or experience?

No. If you have used the internet and can browse Web, you'll feel at home.

What kinds of online and digital study tools are available to me?

Our super webmaster has designed some superb features to make your learning experience varied and fun. From simple multiple-choice questions to graphs and charts to word tooltips (to help you through your reading), there are lots of creative, innovative ways to keep you engaged.

How will I know what to do inside the Learning Environment?

A list of FAQs will smoothly guide you through everything you need to know. It's very simple to use, anyway. Just decide what you want to study - grammar, vocabulary, fun and away you go.

Can someone help me with any technical issues or other questions I may have?

If you have any issues using this site, all you need to do is 'raise a ticket' via 'Support Console'. We'll take care of it as fast as is humanly possible. If you can't access the site even though you've subscribed, use the 'contact us' details and we promise we'll take care of it.

Can I keep track of what I've completed?

Of course! There are a variety of ways that you can keep track of the material that you've worked so hard on. FAQs within the platform will help you understand the different ways that you may choose to do it.

Plans & Payments

How much does it cost?

Please see the pricing table.

How long is my subscription contract?

There is no minimum term. You have an opportunity to set up your subscription on monthly, quarterly, semiannual or annual basis. The longer the period the bigger the saving - it's up to you. For businesses that may want to subscribe larger numbers of users, please contact us and we'll be happy to discuss some favourable options.

How do I renew my subscription?

Your subscription is automatically renewed. If you're happy with the service we've provided, you don't need to do anything.

How do I cancel my subscription?

Just get in touch. No strings attached.